---
title: "Messaging"
slug: "messaging"
updated: 2026-06-03T10:42:30Z
published: 2026-06-03T10:42:30Z
canonical: "help.cintra.co.uk/messaging"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cintra.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# Messaging

The messaging feature within Cintra People Payroll lets managers of individual payrolls communicate with their bureau and vice versa. You can access messaging from the side menu.

![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/image-1779087540581.png)

### **How messages are addressed**

When you send a message to a named bureau contact, it is visible to all bureau staff, not just the person you addressed it to. Any member of the bureau team may respond.

![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/image-1780483345206.png)

### **Message statuses**

Each message has one of three statuses, shown as a badge on the message list:

- **Raised**: the message has been sent and is awaiting a response from the bureau.
- **In Progress**: the bureau has picked this up and is dealing with it.
- **Done**: the conversation has been closed. Only the bureau can change a message's status.

### **Replying to messages**

You can reply to any **Raised** or **In Progress** message. Messages marked **Done** are locked, if you need to follow up, select **New Message** to start a fresh conversation.

### **Automated messages**

Some messages are generated automatically by the system, for example, when your payroll is unlocked for editing or when a payroll run is ready for processing. These appear in your inbox alongside messages from your bureau team.

### **Attachments**

You can attach files to a message when sending it. To download an attachment from an existing message, open the message and select the attachment.

### **Contacting your team**

For phone numbers and other contact details for your bureau team, click **Contact your team**.