---
title: "Forgot your password?"
slug: "forgot-your-password"
updated: 2026-06-23T07:36:02Z
published: 2026-06-23T07:36:02Z
canonical: "help.cintra.co.uk/forgot-your-password"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cintra.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# Forgot your password?

> **Reminder**: Cintra Support cannot help any employee access their account. If the steps below don’t work, speak to your Cintra People administrator.

If you can’t access Cintra People because you’ve forgotten your password:

1. Go to [https://cintra.cloud](https://cintra.cloud).
2. Enter your email address.
3. Click **Forgot your password**.
4. Enter your email address again, then click **Continue**.
5. If your email address matches an email in Cintra People, you will receive an email from Cintra People.

![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/image(86).png)

1. Click the Reset Password link.
2. Enter your new password twice, ensuring your new password matches all the criteria listed, then click **Create Password**.
3. Your password is now reset. You can now log in as normal.

## Still can’t access Cintra People?

If you have:

- Not received your MFA security code.
- Entered an incorrect mobile number.
- Problems resetting your password.

… please contact your HR/Payroll department.

To reset your password, go to [app.appogeehr.com/login](http://app.appogeehr.com/login) and click **Recover your password**. Follow the steps on the screen to reset your password.