---
title: "Process leavers (offboarding) and non-starters"
slug: "processing-leavers-offboarding"
description: "Streamline your employee offboarding process with essential steps to revoke access and manage actions efficiently before archiving former employees."
updated: 2026-10-28T11:52:17Z
published: 2026-10-28T11:52:17Z
canonical: "help.cintra.co.uk/processing-leavers-offboarding"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cintra.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# Process leavers (offboarding) and non-starters

Who can do this:

**HR Manager**

> If an employee leaves the business, you will need to process their offboarding to ensure any pending actions are dealt with, and to ensure that the employee no longer has access to the system after their end date.

### Prcocessing leavers

You must do several things before you can archive an employee.

#### Adding the employee’s end date

When you have been told that an employee is leaving and to initiate the offboarding process, add their end date.

1. Go to **Organisation > Employees >** open the employee > **Employment tab > Dates tab.**

![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/image(140).png)

1. Click the edit button beside **Employment End Date.** This launches the **Initiate Offboarding** wizard.

![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/image-BMGG454Q.png)

1. In the first step, you must enter the employee's End **Date**.
  - If the End Date is less than 30 days away, you will be taken to the Employee Offboarding Actions.
  - If the End Date is more than 30 days away, you do not need to do anything yet. The system will notify you when the employee has moved into Offboarding status - 30 days prior to their End Date.
  - If the End Date is in the past, the system will automatically check for any necessary items before prompting you to process these immediately. The Employee Status will change to Former.
2. On the next step, you can enter the reason for the employee leaving, and whether or not it was voluntary and/or regrettable.
3. **Cintra HR+Payroll only**: On the next step, record whether the user can still access Cintra People to download payslips and other documents. If you turn this option on, you must enter their personal email address which they will use to log in.
4. If all the details on the next step (Review) are correct, click **Submit**.

#### Offboarding actions

Once you complete the offboarding wizard, a link will take you to the Offboarding Actions page. You can also navigate to this page by going to **Organisation > Employees >** open the employee > **Employment tab > Dates tab**, then clicking **View Offboarding Actions**.

![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/image-X2JTH8NU.png)

1. The Offboarding Actions page will show you any Required & Optional Actions. Scroll down the page to view the necessary items.

![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/image-1773923601216.png)

1. Follow the prompts on the screen to process the actions.

![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/204017219706.png)

1. Once all Mandatory Actions have been completed, the employee offboarding will be completed.

![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/204017219707.png)

- At the end of the employee's last working day, their access will be revoked and they will no longer be able to log into Cintra People HR.
- Their employee status will change to Former and other employees won't be able to view them in calendars. HR Managers will still have access to Former employees until their accounts are no longer required and they can be archived.
- If you navigate away from Offboarding, you can return by going to Organisation > Employees > Select Employee > Employee Profile > View Offboarding Actions.

For information about archiving employees, see [Archived Employees](/hr/docs/archived-employees).

### Processing non-starters

If a person agrees to join your organisation but never actually starts (and therefore has no leaving date), then you can record them as a non-starter.

To do this:

1. Go to **Organisation > Employees >** **Joining**.
2. Locate and select the non-starting person.
3. Select **Mark as Non-Starter**.
4. Read the list of warnings and confirm whether you want to proceed.

![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/image-A02OOBB4.png)

When you mark a person as a non-starter, the following happens:

- Onboarding portal access (if it was enabled) and login are turned off.
- The employee shows a **Non Starter** badge in the archived employees list. The badge looks the same for pre-start cancellations and no-shows.
- **Restore** isn’t available. The action can’t be undone.
- Non starters are left out of standard reports.
- **Integrated HR+Payroll only:** Payroll is notified automatically. For a pre-start cancellation, Payroll deletes the payroll membership. For a no-show, it reports zero earnings to HMRC. Standalone HR does everything except notify Payroll.