---
title: "Getting started"
slug: "getting-started"
type: "index"
canonical: "help.cintra.co.uk/getting-started"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cintra.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting started

6 articles

## [Logging in to Self-Service](https://help.cintra.co.uk/iq/docs/how-do-i-log-in-to-self-service.md)

Published on 2026-06-10

Once the user administrator has created your Self-Service account, they will send you two separate emails; one containing your username and the other containing your temporary password. Important: If...

## [Setting up multi-factor authentication (MFA) for your Self-Service account](https://help.cintra.co.uk/iq/docs/setting-up-multi-factor-authentication-for-your-self-service-account.md)

Published on 2026-08-13

Before you begin This article explains what to do when multi-factor authentication (MFA) is enabled on your Self-Service account. You'll need a smartphone with an authenticator app installed, such as...

## [Recovering your password or username](https://help.cintra.co.uk/iq/docs/how-do-i-recover-my-self-service-password-or-username.md)

Published on 2026-06-10

You can log in to Self-Service using your password that is held in the Cintra iQ database or your Windows password that you use to log in to your PC (Active Directory Authentication) . Important: If...

## [Resetting an expired password](https://help.cintra.co.uk/iq/docs/how-do-i-reset-an-expired-password-in-self-service.md)

Published on 2026-06-10

You can log in to Self-Service using your password that is held in the Cintra iQ database or your Windows password that you use to log in to your PC ( Active Directory Authentication ). Note: If the...

## [Self-Service login FAQ](https://help.cintra.co.uk/iq/docs/self-service-login-faq.md)

Published on 2026-06-10

Why can't I connect to the Self-Service site? You may not be using the correct link. Have you checked the Self-Service link to see that you are trying to connect to the correct Self-Service site?...

## [Self-Service general FAQ](https://help.cintra.co.uk/iq/docs/self-service-faq.md)

Published on 2026-06-10

From time-to-time you may have problems within Self-Service . This article contains answers to frequently asked questions about problems other than logging into Self-Service . For more information...