---
title: "How do I add absence reasons to Self-Service?"
slug: "how-do-i-add-absence-reasons-to-self-service"
updated: 2026-06-10T11:26:20Z
published: 2026-06-10T11:26:20Z
canonical: "help.cintra.co.uk/how-do-i-add-absence-reasons-to-self-service"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cintra.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I add absence reasons to Self-Service?

You can set up **Absence Reasons** within **Cintra iQ** so that they will appear in the **Absence Reason** drop-down list when you create a **Sickness Request** within **Self-Service**.

## To set up sickness and absence reasons

1. Navigate to the **Look up Administration** window. Go to **Cintra iQ**: Definitions > Lookups

![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/204001064289.png)
2. From the **Lookup Table** drop-down list, select **Attendance Reasons**. The **Lookup Values** pane appears.
3. Click the **Insert** button. The **Attendance Reason** form appears.

![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/204001064290.png)
4. Select the **Category: Sickness**.
5. Enter the **Reason Code**. e.g Vaccination, Bad Back etc.
6. Enter the **Description**. e.g. Vaccination, Bad Back etc.

> [!WARNING]
> **Important:** This description will appear in the Absence Reason drop-down list in Self-Service's Create Sickness form.
7. Click the **OK** button.

> [!NOTE]
> **Note:** Both the SART and Exclude From Bradford Factor options are used in association with Sickness Reasons within Cintra iQ. The attendance reason is created and can be selected from the Absence record. For more information about absence records, see [How Do I Create Calendar Events?](/iq/docs/how-do-i-create-and-amend-calendar-events)