---
title: "How do I create FBI credentials?"
slug: "how-do-i-create-fbi-credentials"
updated: 2026-06-10T11:23:01Z
published: 2026-06-10T11:23:01Z
canonical: "help.cintra.co.uk/how-do-i-create-fbi-credentials"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cintra.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I create FBI credentials?

**FBI** can save login credentials per **PAYE** scheme. Once the credentials have been entered, they can be saved and associated with the **PAYE** scheme of the payroll. This means that you will only ever need to enter credentials if there is a change.

As a **System Administrator** within **Cintra iQ**, you create, view and edit **Gateway Credentials**. This is so **Cintra iQ** can retain an encrypted version of your **FBI Gateway Credentials**, which can then be accessible for all users of the applicable payroll.

A user can then select the relevant credential when submitting a **FPS** to **HMRC**. For more information, see [How do I submit FPS to HMRC?](/iq/docs/how-do-i-submit-an-eps-fps-to-hmrc)

> [!CAUTION]
> **Important:** Cintra iQ customers running their own payroll will not have agent options available to them, but can create and apply their own credential set for each PAYE scheme. Once credentials are applied to a PAYE scheme, any FPS/EPS submissions will be sent automatically. Previously, this wouldn’t have been the case where multiple PAYE schemes had separate credentials.

## To create a new gateway credential

### Select the PAYE scheme

1. Navigate to the **HMRC Form Processing** window.

Go to **Cintra iQ**: Tool bar > FBI icon or Menu bar > Payroll> Payroll Tools > HMRC > File By Internet ![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/204001066688.png)
2. Select the **PAYE Scheme**. ![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/204001066689.png)

### Access the gateway credential form

1. Click the **Open FBI Mailbox** button. ![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/204001066690.png)The **File By Internet** window appears. ![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/204001066691.png)
2. Click **Receive**. ![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/204001066692.png)The **Gateway Credential** form appears. ![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/204001066693.png)

### Create the new credentials

You can create a new **Gateway Credential** with a tested saved password, or you can set the credentials to have a password re-entered, each time the credential is used. The password is tested so that you do not repeatedly use the incorrect information.

1. Select **New** from the **Gateway Account** drop-down. ![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/204001066694.png)
2. Click the **OK** button. The **Save Gateway Credentials** form appears. ![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/204001066695.png)
3. Enter the **Gateway Account Name**.

> [!NOTE]
> **Note**: It must contain letters, numbers and spaces only.
4. Enter the **Gateway Id**.

> [!NOTE]
> **Note**: It must contain Letters and Numbers only
5. Enter the **Gateway Password**.

> [!NOTE]
> **Note**: Click **Show** to view what you have entered.

![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/204001066696.png)
6. Click the **Test & Save** button. A message appears stating that the **Credentials** are successfully saved. And the credential can now be selected from the **Gateway Account** drop-down. ![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/204001066697.png)

> [!WARNING]
> **Important:** If you do not want to save your credential's password...
> 
> ![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/204001066698.png)You are prompted to enter the password after you have clicked the Test & Save button.
> 
> Each time you use the credential in the future, you will be prompted to enter a password.
> 
> ![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/204001066699.png)

### To edit a credential

1. Navigate to the **Gateway Credentials**. ![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/204001066697.png)
2. Click the **Edit** button. The **Save Gateway Credentials** form appears. ![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/204001066700.png)
3. Update the relevant details.
4. Click the **Test & Save** button. A message appears stating that the **Credential** details are successfully updated.