---
title: "Managing Cintra iQ users"
slug: "how-do-i-manage-cintra-iq-users"
description: "Manage user accounts in Cintra iQ: create, delete, reset passwords, and control Payroll and Audit Access with ease. System admin permissions required."
updated: 2026-09-22T08:17:21Z
published: 2026-09-22T08:17:21Z
canonical: "help.cintra.co.uk/how-do-i-manage-cintra-iq-users"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cintra.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Cintra iQ users

If you are a **System Administrator,** the User Management screen lets you create, delete and manage user accounts, allocate security profiles, reset passwords, and control **Payroll Access** and **Audit Access** within **Cintra iQ**. For more information about **User** procedures, see **User Tasks**.

> [!NOTE]
> **Adding a new user?**
> 
> You’ll need to request an LDAP / LoginTC account from Cintra Support. See [Adding a new Cintra user account](/iq/docs/requesting-a-new-cintra-iq-user-account).

To reset passwords, see [How do I reset a user's password in Cintra iQ?](/iq/docs/how-do-i-reset-a-user-s-password-in-cintra-iq)

## Accessing the Manage User screen

From the tool bar, click **USERS**. The **Manage Users** screen will appear.

![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/K_2YF6hHJIcTQRyIAX7bRY1wCkQSQJhiLQ.png)

## Creating / editing a user

![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/H7KmBa1-giBTIQH1-jE5N7snnCk_J7fzWQ.png)

1. Within the **Manage Users** screen, either select a name and click **New User**, or select an existing name and click **Edit User**.
2. The **User Details** window appears.

**![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/drbsHyITi79RH0MQN6WsetrumbzunHJgeQ.png)**

### Setting up LDAP (Active Directory) authentication

1. Within the User Details screen, click the **Select Active Directory User** button. The **LDAP Users** window appears.

![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/Tvtx13FyITXTQQP9E2-V64meYIjsOYOK1A.png)
2. Set the **Domain** to IQ and choose your **Base DN**. Selected your user, then click **OK**.
3. Their LDAP data will be added to the **User Details**.
4. Click **OK** to save.

### Main user settings

Enter or select the following **Main** settings:

| Name | Description |
| --- | --- |
| **User Logon Name** | Enter the name that you will use to log on to**Cintra iQ.** > [!CAUTION] > **Warning:** Once you create the **Logon User Name,** you cannot edit it - only delete it and then recreate it. |
| **Name** | The user's name. |
| **Account Type** | - **System Administrator:** Has access to all functionality and all user administration options in **Cintra iQ**. - **User:** Has restricted access to functionality. - **User Administrator:** Has restricted access to **Printer Setup**, **Print**, **Exiting iQ**, **Cutting**, **Copying** and **Pasting**. Can manage access and users, apply upgrades and licenses and access **Help**. > [!NOTE] > Any user who is set up to be a System Administrator has the same rights as that of the current SYSADM. |
| **Account Status** | **Active:** Use this to allow the user to login when ever they want. **Disabled:** This means the account has been manually disabled by another **System/User Administrator**. e.g. This is useful if someone has left the company. **Locked:** This is automatically set by the system after a user has tried to login under a different password and has exceeded the number of tries. **New:** Use this status when creating a new account so the system can tell when the user logs in for the first time. The status will then change to **Active**. |
| **Security Profile** | Select the desired security profile from the drop down list or leave it blank. The security option is set up in **Profiles** and each security profiles is a collection of security definitions which are created in **File Permissions Security**, **Menu Security**, **Record Security**, **Field Security**, and **Lookup Security**. > [!CAUTION] > **Warning:** If the profile is left as NONE, then there is no security attached to the user. |

### Payroll Access tab

This tab affects the functions on the **Payroll** menu. You can restrict payroll access for different users who work with payrolls so that they only have access to specific ones.

> [!NOTE]
> **Note:** This tab does not restrict access to the Payroll Forms such as Payslips, Payroll Periods and Input, Deductions etc; It only restricts the user's ability to perform within the Payroll menus.

![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/TLzhQ6SoHkjelZn7HxqYTPorotdmyj6T1Q.png)

| Name | Description |
| --- | --- |
| **No Payroll Access** | Select this option to restrict access to the **Payroll** menu options and to **Payroll** reports in the **Report Writer**. This is automatically set as default. |
| **Full Payroll access** | Select this option to allow the user to have access to all **Payrolls** within the **Payroll** menus in the **Report Writer**. A choice of all payrolls is displayed when selecting from a **Payroll Period** drop-down list. |
| **Restricted Payroll Access** | Select this to restrict all access to the payroll menu options with a restricted list of payrolls. Once the radio button is selected, the list of payrolls within the system appears in the **Prohibit access to these payrolls: (Check to Prohibit)** pane. |
| **Prohibit access to these payrolls: (Check to Prohibit)** | Allows you to prohibit access to specific payrolls within the system, by selecting from the list of **Payrolls**. |

### Audit Access tab

This tab displays a list of existing users. By selecting one or more existing users, you are allowing this new user to look at the audit log of their changes to **Cintra iQ**.

> [!TIP]
> **Example:** An HR Manager user is newly created and is head of a team of four. If the four other users are selected in the pane, the HR Manager can audit their changes to the system.

> [!NOTE]
> Any security profile applied will not apply to the audit log of another user.

**Allow Audit on these users: (Check to Allow Audit)**

This pane contains the available users of **Cintra iQ**.

**![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/Mt_40qBk-x-Myen2Qp4WZZ8Q1g8RoqjGgQ.png)**

### User Detail Report

The **Cintra iQ User Detail Report** lets you view information about any user created in **Cintra iQ**. The report contains the following information:

- User's name
- Login name
- User title
- Active status
- Security profile,
- Which payrolls which they cannot access

To view the report, go to the Manage Users screen and click User Report.

![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/S_ZIF2WTzjNOMAIAG7BhZ-baaRk7ELxhaw.png)