---
title: "Resetting a user's password"
slug: "how-do-i-reset-a-user-s-password-in-cintra-iq"
description: "In Cintra iQ, a system administrator can reset any user's password, triggering a temporary password email to the user."
updated: 2026-08-04T08:43:18Z
published: 2026-08-04T08:43:18Z
canonical: "help.cintra.co.uk/how-do-i-reset-a-user-s-password-in-cintra-iq"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cintra.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# Resetting a user's password

If you have system administrator privileges, you can reset any user's password.

1. Either click the **Users** icon OR go to **Systems Administration** menu, then click **Manage Users**.

![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/VuiFwBGFCGDCmmHEEcltV_zGFL6AHa3NeA.png)

1. Select the user's name, then click **Reset Password**.
2. The user will then receive an email with a temporary password. When they log into Cintra iQ, they will be prompted to change it.

> [!NOTE]
> **Note:** If you use Active Directory, you may not be able to change a user's password

See also: [How do I change my password in Cintra iQ](/iq/docs/how-do-i-reset-my-password-in-cintra-iq).