---
title: "Unfreezing your session"
slug: "how-do-i-unfreeze-my-cintra-iq-session"
description: "How to unfreeze a frozen session in Cintra iQ."
updated: 2026-07-29T10:31:59Z
published: 2026-07-29T10:31:59Z
canonical: "help.cintra.co.uk/how-do-i-unfreeze-my-cintra-iq-session"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cintra.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# Unfreezing your session

Your Cintra iQ session may occasionally freeze or become non-responsive, preventing you from continuing your tasks. This article provides steps to address and resolve this issue.

## For most keyboards

1. **Initiate the command:** Press the `CTRL` + `ALT` + `End` keys simultaneously on your keyboard.
2. **Access the options:** A blue screen will appear.
3. **Terminate the session:** From the blue screen menu, select 'Sign Out'. This action will end your remote desktop connection.
4. **Restart the session:** Now, you should be able to access and start a new session in Cintra iQ.

## For some laptop keyboards

On certain laptop models, the key combinations may vary due to the presence of a 'FN' or 'Function' key.

1. **Initiate the command:** Hold down the `CTRL` + `ALT` keys. While still holding these two keys, press the `FN` key (if present) and then the `End` key.
2. **Access the options:** You will be greeted with a blue screen.
3. **Terminate the session:** Choose the 'Sign Out' option from the blue screen to terminate your remote desktop connection.
4. **Restart the session:** After ending the session, you can regain access to Cintra iQ and start a fresh session.

> [!NOTE]
> **Note:** If the problem persists or if you encounter any other issues, please contact the technical support team for further assistance.