---
title: "Viewing and adjusting SSP claims"
slug: "how-do-i-view-adjust-override-update-ssp-claims"
description: "Manage Statutory Sick Pay claims efficiently with Cintra IQ. View, edit, and override Average Weekly Earnings for accurate payroll processing."
updated: 2026-07-29T11:28:03Z
published: 2026-07-29T11:28:03Z
canonical: "help.cintra.co.uk/how-do-i-view-adjust-override-update-ssp-claims"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cintra.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing and adjusting SSP claims

**Statutory Sick Pay Claims** are automatically created when sickness records are created in the **Calendar**.

For more information, see [**How Do I Create Calendar Events?**](/iq/docs/how-do-i-create-and-amend-calendar-events)

When a new employee fall ill, there might not be sufficient data on payroll to calculate Average Weekly Earnings (AWE). To establish eligibility, AWE must be provided. Cintra IQ will flag missing AWE on the exception report. The user can then override their [average earnings for SSP](/iq/docs/how-do-i-view-adjust-override-update-ssp-claims#to-override-average-earnings-for-ssp) below.

## To view a SSP claim

1. Navigate to the **Sick Pay** window. Go to **Cintra iQ**: Employment Record > Forms > Sick Pay.
2. Navigate to the **Statutory tab > Claims for Statutory Sick Pay (SSP)** pane.
3. Open the desired **SSP** claim. You can view its details.
  - **Sickness Dates & PIW Details** tab: Within this tab, you can view the **Sickness** dates and the **Period of Incapacity from Work (PIW)** dates.
  - **Statutory Sick Pay (SSP)** tab: Within this tab, you can view and edit the statutory payment details.

## To manually adjust SSP days

1. Navigate to the **Sick Pay** window. Go to **Cintra iQ**: Employment Record > Forms > Sick Pay.
2. Navigate to the **Statutory tab > Claims for Statutory Sick Pay (SSP)** pane.
3. Open the desired **SSP Claim**. The **SSP Claim** window appears.
4. Navigate to the **Statutory Sick Pay (SSP)** tab.
5. Click the **SSP Days** button. The **Period of Incapacity for Work (PIW)** is displayed.
6. Select the desired day and alter accordingly.
7. Click the **OK** button.

## To override average earnings for SSP

1. Navigate to the **Sick Pay** window. Go to **Cintra iQ**: Employment Record > Forms > Sick Pay.
2. Navigate to the **Statutory tab > Claims for Statutory Sick Pay (SSP)** pane.
3. Open the desired **SSP Claim**. The **SSP Claim** window appears.
4. Navigate to the **Statutory Sick Pay (SSP)** tab. Click the **Relevant Earnings** button. The relevant period over which the **Average Earnings** are generated is displayed.
5. Override the **Average Earnings** value if required.
  - If you do override the Average Earnings you need to calculate the payslip again in order to regenerate the values.
6. Click the **OK** button.
7. Click the **Payment Details** button to review **SSP** payments within payroll periods.