---
title: "How do I view/adjust/override/update SSP claims?"
slug: "how-do-i-view-adjust-override-update-ssp-claims"
updated: 2026-06-10T11:22:33Z
published: 2026-06-10T11:22:33Z
canonical: "help.cintra.co.uk/how-do-i-view-adjust-override-update-ssp-claims"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cintra.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I view/adjust/override/update SSP claims?

**Statutory Sick Pay Claims** are automatically created when sickness records are created in the **Calendar**.

For more information, see [**How Do I Create Calendar Events?**](/iq/docs/how-do-i-create-and-amend-calendar-events)

When a new employee fall ill, there might not be sufficient data on payroll to calculate Average Weekly Earnings (AWE). To establish eligibility, AWE must be provided. Cintra IQ will flag missing AWE on the exception report. The user can then override their [average earnings for SSP](/iq/docs/how-do-i-view-adjust-override-update-ssp-claims#to-override-average-earnings-for-ssp) below.

## To view a SSP claim

1. Navigate to the **Sick Pay** window. Go to **Cintra iQ**: Employment Record > Forms > Sick Pay.
2. Navigate to the **Statutory tab > Claims for Statutory Sick Pay (SSP)** pane.
3. Open the desired **SSP** claim. You can view its details.
  - **Sickness Dates & PIW Details** tab: Within this tab, you can view the **Sickness** dates and the **Period of Incapacity from Work (PIW)** dates.
  - **Statutory Sick Pay (SSP)** tab: Within this tab, you can view and edit the statutory payment details.

## To manually adjust SSP days

1. Navigate to the **Sick Pay** window. Go to **Cintra iQ**: Employment Record > Forms > Sick Pay.
2. Navigate to the **Statutory tab > Claims for Statutory Sick Pay (SSP)** pane.
3. Open the desired **SSP Claim**. The **SSP Claim** window appears.
4. Navigate to the **Statutory Sick Pay (SSP)** tab.
5. Click the **SSP Days** button. The **Period of Incapacity for Work (PIW)** is displayed.
6. Select the desired day and alter accordingly.
7. Click the **OK** button.

## To override average earnings for SSP

1. Navigate to the **Sick Pay** window. Go to **Cintra iQ**: Employment Record > Forms > Sick Pay.
2. Navigate to the **Statutory tab > Claims for Statutory Sick Pay (SSP)** pane.
3. Open the desired **SSP Claim**. The **SSP Claim** window appears.
4. Navigate to the **Statutory Sick Pay (SSP)** tab. Click the **Relevant Earnings** button. The relevant period over which the **Average Earnings** are generated is displayed.
5. Override the **Average Earnings** value if required.
  - If you do override the Average Earnings you need to calculate the payslip again in order to regenerate the values.
6. Click the **OK** button.
7. Click the **Payment Details** button to review **SSP** payments within payroll periods.

**Cintra iQ** has the functionality to process **Statutory Paternity Pay (SPP)** which is managed in the first instance via the calendar in the same way as all absence. Then the form is used to enter the other information needed to calculate correctly.

The rules for calculating statutory paternity pay are either by weeks or calendar days to the end of the pay period. This is set in the payroll setup as is whether **SPP** is offset. Once the **Paternity Calendar Event** is created, you need to update the **Statutory Paternity Pay Claim**.

## To update the SPP claim

1. Navigate to **Paternity Pay** tab. Go to **Cintra iQ**: Employment Record > Forms > Parental Payments > Paternity Pay tab
2. Open the desired record. The **SPP Claim** window appears.
3. Enter the **SC3 received** date.
4. Entered the **Expected date of birth**.
5. Enter the **Actual date of birth**.
6. Enter any other relevant information if appropriate.
7. Click the **OK** button.