---
title: "Adding a new Cintra iQ user account"
slug: "requesting-a-new-cintra-iq-user-account"
description: "Learn how to create a new user in Cintra iQ with cloud account setup and LoginTC activation for seamless user management."
updated: 2026-09-22T13:01:53Z
published: 2026-09-22T13:01:53Z
canonical: "help.cintra.co.uk/requesting-a-new-cintra-iq-user-account"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cintra.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# Adding a new Cintra iQ user account

To add a new user requires both requesting an access token from Cintra support, and then creating the user in iQ.

1. **Cintra Support** creates the cloud account and LoginTC activation.
2. After this, **your organisation's** system admin or user admin creates the user within Cintra iQ and manages their account.

### Step 1: Request the cloud account and LoginTC

1. Go to [Submit a ticket](https://cintra.freshdesk.com/support/tickets/new) on the Cintra People Payroll help site.
2. Click **Ask a question**.
3. Choose the product path: Cintra iQ > System and User Administration > User Management.
4. In the subject, enter **New cloud account for iQ**.
5. In the description, provide the full name and email address of the user.
6. **Submit** the ticket.

Cintra Support will then provide a username, a password, and a LoginTC activation token, along with instructions for setting up LoginTC on the new user's device.

### Step 2: Create the user in Cintra iQ

Once the cloud account and LoginTC have been set up, your organisation's system admin or user admin creates the actual user record in Cintra iQ.

Only a system admin or user admin can complete this step. For full instructions, see [Managing Cintra iQ users](https://help.cintra.co.uk/iq/docs/how-do-i-manage-cintra-iq-users).

### What happens next?

1. The user is sent their login details via 1password.
2. The user must install the LoginTC app on their mobile device and apply the activation token.
3. The user can then log in [https://payrollengine.cintra.co.uk/](https://payrollengine.cintra.co.uk/)

For more information, see Accessing and logging in/out of Cintra iQ.

### Granting user access to Cintra People Payroll

If the user also needs access to Cintra People Payroll, see [Manage Payroll user accounts](https://help.cintra.co.uk/payroll/docs/payroll-access-users).

### Troubleshooting

If you’re a user who is having problems downloading or using LoginTC, see [Setting up LoginTC for MFA](/iq/docs/how-do-i-set-up-the-logintc-phone-app).

###