---
title: "Self-Service general FAQ"
slug: "self-service-faq"
description: "Answers to common Self-Service problems, including missing absence reasons and accessing payslips after leaving."
updated: 2026-06-10T11:24:59Z
published: 2026-06-10T11:24:59Z
canonical: "help.cintra.co.uk/self-service-faq"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cintra.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# Self-Service general FAQ

From time-to-time you may have problems within **Self-Service**. This article contains answers to frequently asked questions about problems other than logging into **Self-Service**. For more information about troubleshooting **Self-Service** login problems, see [Troubleshooting: Self-Service Login](/iq/docs/self-service-login-faq).

### Why are there no absence reasons displayed in the Sickness Request's Absence Reason drop-down list?

If the **Sickness Request** within **Self-Service** does not have absence reasons to select from, you must go to **Cintra iQ**, open each **Attendance Reason** record in the **Attendance Reason Lookup** table, and enter its description there.

Go to **Cintra iQ**: Definitions > Lookups > Lookup Table: Attendance Reason

### Why can't I access my final payslip or P11d after I have left my organisation?

Contact your organisation. Cintra does not manage users accounts. These are managed by your employer's HR/Payroll department.