---
title: "Self-Service Timesheets: manager overview"
slug: "self-service-timesheets-manager-overview"
updated: 2026-06-10T11:26:20Z
published: 2026-06-10T11:26:20Z
canonical: "help.cintra.co.uk/self-service-timesheets-manager-overview"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cintra.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# Self-Service Timesheets: manager overview

<html><head></head><body><p data-block-id="mpvic1b5-5bz6gz-456">Both the employee and manager now have the ability to enter payment requests in a <strong>Timesheet</strong>, which can be determined by periodicity and group. The payment requests are known as &nbsp;<strong>Claims</strong>. The manager also has the ability to accept or reject claims and can add a claim on behalf of an employee.</p><p data-block-id="mpvicctr-bz0t8q-457">A claim contains the <strong>Payroll</strong> and/or <strong>HR </strong>information required in order for the employee to be paid. If the employee has a multi tiered managerial structure, all managers within the tier must accept the employee's claim before it can be submitted to Payroll for payment.</p><p data-block-id="mpvicgq3-k0e3f4-458">As a manager, you have access to all &nbsp;claims belonging to an employee, within the <strong>Self-Service Timesheet </strong>module.</p><p data-block-id="mpvicjyx-v2spsk-459">For more information about <strong>Managing Timesheets</strong>, see <a href="/iq/docs/self-service-timesheets-manager-tasks" target="_self" translate="no" rel="noopener">Self-Service Timesheets - Manager tasks</a>.</p><h2 data-block-id="mpvic16f-yyq65p-396" id="timesheet-management">Timesheet Management</h2><p data-block-id="mpvidggs-nxs40l-460"><img data-block-id="mpvidmz2-2fdg00-463" src="https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/204001065324.png" class="adv-wysiwyg-img" mediatype="img" alt="" width="600" height="414" dataalign="left" datadisplay="flex" data-type="media-content" fixaspectratio="false" autoaspectratio="false" shadow="no" border="no" round="no" link="" newtab=""></p><p data-block-id="mpvidm5i-sojmbv-462">You can perform the following:</p><ul data-block-id="mpvic16f-3rdn4n-398"><li data-block-id="mpvic16g-g7vvhr-399"><p>Add a claim on behalf of an employee.</p></li><li data-block-id="mpvic16g-lfbfpf-400"><p>Approve a claim.</p></li><li data-block-id="mpvic16g-d4te9u-401"><p>Reject a claim.</p></li><li data-block-id="mpvic16g-qs77nm-402"><p>Submit the Timesheet to Payroll.</p></li></ul><h2 data-block-id="mpvic16g-i130uy-403" id="about-timesheet-management">About Timesheet Management </h2><p data-block-id="mpvidtrd-7egy9n-464">Sign in to <strong>Self-Service</strong>: Timesheet &gt; Timesheet &gt; Timesheet Capture tab &gt; Claim</p><p data-block-id="mpvie32n-50odwl-467"><img data-block-id="mpvie3js-bf473c-468" src="https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/204001065325.png" class="adv-wysiwyg-img" mediatype="img" alt="" width="569" height="450" dataalign="left" datadisplay="flex" data-type="media-content" fixaspectratio="false" autoaspectratio="false" shadow="no" border="no" round="no" link="" newtab=""></p><p data-block-id="mpvie0x6-yawcsj-465">The <strong>Timesheet Management </strong>tab displays the following fields:</p><div data-type="table-content"><table width="958" class="editor360-table fit-width" borderstyle="solid" style="max-width:958px;width:958px;"><colgroup><col style="width:479px;"><col style="width:479px;"></colgroup><tbody><tr><th colspan="1" rowspan="1" colwidth="479"><p data-block-id="mpviea0o-xuuzpw-469" style="text-align:center;">Name</p></th><th colspan="1" rowspan="1" colwidth="479"><p data-block-id="mpvied5p-4lxniu-470" style="text-align:center;">Description</p></th></tr><tr><td colspan="1" rowspan="1" colwidth="479"><p><strong>Managing Post</strong></p></td><td colspan="1" rowspan="1" colwidth="479"><p>This drop-down list contains a list of posts you, &nbsp;the manager, may have. If you have only one post, the field is greyed out.</p></td></tr><tr><td colspan="1" rowspan="1" colwidth="479"><p><strong>Period</strong></p></td><td colspan="1" rowspan="1" colwidth="479"><p>The drop-down list defaults to the most recent period and does not include future periods. The drop-down list may include a number of historic periods, which are set in <strong>Cintra iQ's Timesheet</strong> module.</p></td></tr><tr><td colspan="1" rowspan="1" colwidth="479"><p><strong>Employee</strong></p></td><td colspan="1" rowspan="1" colwidth="479"><p>This drop-down list contains all the employees who work under you, the manager. When selected, their claims are displayed in the current/historical claims list.</p></td></tr><tr><td colspan="1" rowspan="1" colwidth="479"><p><strong>Submit Timesheet</strong></p></td><td colspan="1" rowspan="1" colwidth="479"><p>This button is activated when there are claims that require <strong>Approval</strong> or Rejection in the current/historical claims list. When clicked, it approves or rejects claims as necessary.</p></td></tr><tr><td colspan="1" rowspan="1" colwidth="479"><p><strong>Add Claim</strong></p></td><td colspan="1" rowspan="1" colwidth="479"><p>This button allows you to add a claim on behalf of an employee.</p></td></tr><tr><td colspan="1" rowspan="1" colwidth="479"><p><strong>Date</strong></p></td><td colspan="1" rowspan="1" colwidth="479"><p>This column represents the date for which the employee makes the claim.</p></td></tr><tr><td colspan="1" rowspan="1" colwidth="479"><p><strong>Post</strong></p></td><td colspan="1" rowspan="1" colwidth="479"><p>This column displays the title of the employee's post. &nbsp;If they have more than one post, you can filter the posts to view a particular claim</p></td></tr><tr><td colspan="1" rowspan="1" colwidth="479"><p><strong>Description</strong></p></td><td colspan="1" rowspan="1" colwidth="479"><p>This column displays the <strong>Addition Heading </strong>name. e.g. <strong>Salary</strong> or <strong>Overtime</strong>. The claims can be filtered to display a specific <strong>Addition Heading</strong>.</p></td></tr><tr><td colspan="1" rowspan="1" colwidth="479"><p><strong>Value</strong></p></td><td colspan="1" rowspan="1" colwidth="479"><p data-block-id="mpvien16-07ngec-471">This column can display monetary amounts and/or units, depending on which <strong>Addition Heading</strong> was chosen when the claim was filled in. An <strong>Addition Heading</strong> is a payment heading and affects <strong>Payroll</strong>.</p><blockquote data-block-id="mpvic16q-fefame-417" class="infoBox" data-background="#ddf7ff" data-border="#006a8a" style="background:rgb(221, 247, 255);border-left:4px solid rgb(0, 106, 138);overflow:auto;"><p data-block-id="mpvic16q-e8hn14-418"><strong>Note: </strong> Although Units is set as the default description, it can appear as Pounds, Hours, Shifts, or Days, depending on how Cintra's Implementation team customised the field.</p></blockquote></td></tr><tr><td colspan="1" rowspan="1" colwidth="479"><p><strong>Status</strong></p></td><td colspan="1" rowspan="1" colwidth="479"><p>This column displays the status of &nbsp;the claim; whether it has been the following:</p><ol data-block-id="mpvic16q-nd283i-420" start="1" style="--start:0;"><li data-block-id="mpvic16q-m9bf7r-421"><p data-block-id="mpvif49q-ddi3qi-472"><strong>Submitted: </strong>The claim has been submitted for approval.</p></li><li data-block-id="mpvic16q-22lhfk-422"><p data-block-id="mpvif54e-76t6jf-473"><strong>Approved: </strong>The claim is ready to be sent to <strong>Timesheet Claims </strong>by the manager.</p></li><li data-block-id="mpvic16q-azsar6-423"><p data-block-id="mpvif655-jpp07m-474"><strong>Rejected: </strong>The manager(s) has not accepted the request. Therefore the claim cannot be submitted to <strong>Payroll</strong>.</p></li><li data-block-id="mpvic16q-155eb0-424"><p data-block-id="mpvif78q-yf80e1-475"><strong>Requires Costing: </strong>Either the employee or manager, depending on the set up in <strong>Cintra iQ</strong>, must enter a cost code.</p></li><li data-block-id="mpvic16q-obh1jf-425"><p data-block-id="mpvif82l-m8fyla-476"><strong>Requires Narrative: </strong>Either the employee or manager, depending on the set up in <strong>Cintra iQ</strong>, must enter a comment.</p></li><li data-block-id="mpvic16r-ezvjax-426"><p data-block-id="mpvif99k-r35ria-477"><strong>Requires Reason: </strong>Either the employee or manager, depending on the set up in <strong>Cintra iQ</strong>, must enter a reason for the claim.</p></li><li data-block-id="mpvic16r-qy8x7z-427"><p data-block-id="mpvifaue-whdiqh-478"><strong>Pending: </strong>This status appears in the employee's mode when the claim is approved and submitted to <strong>Payroll</strong> by the manager.</p></li><li data-block-id="mpvic16r-hai8lt-428"><p data-block-id="mpvifciy-bwlauk-479"><strong>Unapprovable: </strong>This status occurs when an employee has no line managers assigned to them.</p></li></ol><blockquote data-block-id="mpvic16r-rggm98-429" class="infoBox" data-background="#ddf7ff" data-border="#006a8a" style="background:rgb(221, 247, 255);border-left:4px solid rgb(0, 106, 138);overflow:auto;"><p data-block-id="mpvic16r-lpjpmk-430"><strong>Note: </strong> This is an anomaly and should be updated by your system administrator in Cintra iQ.</p></blockquote></td></tr></tbody></table></div><h2 data-block-id="mpvic16r-q1taps-432" id="about-an-employees-claim">About an Employee's Claim</h2><blockquote data-block-id="mpvic18e-j1yxz3-435" class="infoBox" data-background="#ddf7ff" data-border="#006a8a" style="background:rgb(221, 247, 255);border-left:4px solid rgb(0, 106, 138);overflow:auto;"><p data-block-id="mpvic18e-0s7woi-436"><strong>Note: </strong> The employee's claim in management mode is identical to that in employee's mode except for a couple of added buttons and the removal of the Delete button.</p></blockquote><p data-block-id="mpvig007-nfrf9e-481"><img data-block-id="mpvig6zj-2kici3-483" src="https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/204001065326.png" class="adv-wysiwyg-img" mediatype="img" alt="" width="auto" height="auto" dataalign="left" datadisplay="flex" data-type="media-content" fixaspectratio="false" autoaspectratio="false" shadow="no" border="no" round="no" link="" newtab="" style="width:auto;height:auto;"></p><p data-block-id="mpvig5ke-s8l07k-482">The employee's claim displays the following:</p><div data-type="table-content"><table width="958" class="editor360-table fit-width" borderstyle="solid" style="max-width:958px;width:958px;"><colgroup><col style="width:479px;"><col style="width:479px;"></colgroup><tbody><tr><th colspan="1" rowspan="1" colwidth="479"><p data-block-id="mpvigbnu-pkap3h-484" style="text-align:center;">Name</p></th><th colspan="1" rowspan="1" colwidth="479"><p data-block-id="mpvijs37-mzm8z3-491" style="text-align:center;">Description</p></th></tr><tr><td colspan="1" rowspan="1" colwidth="479"><p><strong>Start Date </strong></p></td><td colspan="1" rowspan="1" colwidth="479"><p>The <strong>Start Date</strong> pertains to the timesheet period. If the claim requires a date range, the <strong>End Date</strong> field becomes active.</p></td></tr><tr><td colspan="1" rowspan="1" colwidth="479"><p><strong>Post</strong></p></td><td colspan="1" rowspan="1" colwidth="479"><p>This contains the title of the employee's post.</p></td></tr><tr><td colspan="1" rowspan="1" colwidth="479"><p><strong>Addition</strong></p></td><td colspan="1" rowspan="1" colwidth="479"><p>This contains the <strong>Addition Heading </strong>that was set in <strong>Cintra iQ's Timesheet </strong>module.</p></td></tr><tr><td colspan="1" rowspan="1" colwidth="479"><p><strong>**Amount</strong></p></td><td colspan="1" rowspan="1" colwidth="479"><p>**Depending on the <strong>Addition Heading</strong>, this is displayed as <strong>Amounts</strong>, <strong>Units</strong> or <strong>Days</strong> etc.</p></td></tr><tr><td colspan="1" rowspan="1" colwidth="479"><p><strong>Narrative</strong></p></td><td colspan="1" rowspan="1" colwidth="479"><p>This is where you can add comments about the employee's claim. As a manager, you may need to justify an expense or absence. Therefore, you can add &nbsp;a comment in the <strong>Narrative</strong> box. This will be displayed when the employee reviews their claim.</p></td></tr><tr><td colspan="1" rowspan="1" colwidth="479"><p><strong>Cost Codes</strong></p></td><td colspan="1" rowspan="1" colwidth="479"><p data-block-id="mpvic18h-gpovu5-439">This is where you assign cost codes to the claim.</p><blockquote data-block-id="mpvic18h-fev0g0-440" class="infoBox" data-background="#ddf7ff" data-border="#006a8a" style="background:rgb(221, 247, 255);border-left:4px solid rgb(0, 106, 138);overflow:auto;"><p data-block-id="mpvic18h-r9kxn8-441"><strong>Note: </strong> These drop-down lists appear, depending on the Addition Heading selected. Consult the Cintra Implementation team for more information.</p></blockquote></td></tr><tr><td colspan="1" rowspan="1" colwidth="479"><p><strong>Accept</strong></p></td><td colspan="1" rowspan="1" colwidth="479"><p>Click this button to save the information and send the claim to your manager(s) to be approved and sent on to <strong>Payroll</strong>. The claim &nbsp;then appears in &nbsp;the your current/historical claims list.</p></td></tr><tr><td colspan="1" rowspan="1" colwidth="479"><p><strong>Cancel</strong></p></td><td colspan="1" rowspan="1" colwidth="479"><p data-block-id="mpvic18i-b3l5et-443">Click this button to hide the <strong>Claim</strong> form and return to the current/historical claims list.</p><blockquote data-block-id="mpvic18i-u1h5r2-444" class="infoBox" data-background="#ddf7ff" data-border="#006a8a" style="background:rgb(221, 247, 255);border-left:4px solid rgb(0, 106, 138);overflow:auto;"><p data-block-id="mpvic18i-rqxhpo-445"><strong>Note: </strong> Any changes made in the Claim form that have not been accepted will be lost.</p></blockquote></td></tr><tr><td colspan="1" rowspan="1" colwidth="479"><p><strong>Status</strong></p></td><td colspan="1" rowspan="1" colwidth="479"><p>This displays the status of the claim. e.g. <strong>Submitted</strong>, <strong>Pending</strong>, etc.</p></td></tr><tr><td colspan="1" rowspan="1" colwidth="479"><p><strong>Period Paid</strong></p></td><td colspan="1" rowspan="1" colwidth="479"><p>This displays the pay period in which the claim is to be paid. The period is formatted by <strong>Taxyear/Payroll Period/Payroll</strong>. i.e. 2016/02 Cintra Salaried</p></td></tr><tr><td colspan="1" rowspan="1" colwidth="479"><p><strong>Approval box</strong></p></td><td colspan="1" rowspan="1" colwidth="479"><p>This contains the names of you and the other managers who are assigned to approve the employee's claim.</p><p data-block-id="mpviglrd-v850ey-486">It details who has either approved or rejected the claim, if it has been either approved or rejected, any comments that were made and the date in which the decision was performed.</p><blockquote data-block-id="mpvic18j-lmbagg-447" class="infoBox" data-background="#ddf7ff" data-border="#006a8a" style="background:rgb(221, 247, 255);border-left:4px solid rgb(0, 106, 138);overflow:auto;"><p data-block-id="mpvic18j-eyicmt-448"><strong>Note: </strong> The people who approve the claim depends on how your company has set up the approval structure. i.e., there may be need for &nbsp;more than one approval if your company has more than one tier of management.</p></blockquote></td></tr><tr><td colspan="1" rowspan="1" colwidth="479"><p><strong>Resubmit</strong></p></td><td colspan="1" rowspan="1" colwidth="479"><p data-block-id="mpviguoo-4pf4nk-487">Click this button to reset the approval associated to the claim so that you must approve it again.</p><blockquote data-block-id="mpvic18k-9dhnfy-453" class="infoBox" data-background="#ddf7ff" data-border="#006a8a" style="background:rgb(221, 247, 255);border-left:4px solid rgb(0, 106, 138);overflow:auto;"><p data-block-id="mpvic18k-a3ydjh-454"><strong>Note: </strong> This button only appears if the claim's status is anything other than Approved or Rejected. This is useful if the your immediate manager(s) has changed departments and you must resubmit the employee's claim in order for them to be paid for the period concerned.</p></blockquote></td></tr><tr><td colspan="1" rowspan="1" colwidth="479"><p><strong>Approve</strong></p></td><td colspan="1" rowspan="1" colwidth="479"><p>Click this button to approve the claim and enter a comment, if necessary.</p></td></tr><tr><td colspan="1" rowspan="1" colwidth="479"><p><strong>Reject</strong></p></td><td colspan="1" rowspan="1" colwidth="479"><p>Click this button to reject the claim and enter a comment, if necessary.</p></td></tr><tr><td colspan="1" rowspan="1" colwidth="479"><p><strong>Cancel</strong></p></td><td colspan="1" rowspan="1" colwidth="479"><p>Click this button to &nbsp;hide the <strong>Claim </strong>form and return to the current/historical claims list.</p><blockquote data-block-id="mpvigzz0-m0edep-490" class="infoBox" data-background="#ddf7ff" data-border="#006a8a" style="background:rgb(221, 247, 255);border-left:4px solid rgb(0, 106, 138);overflow:auto;"><p data-block-id="mpvigz5w-h8o7q7-489"><strong>Note: </strong> Any changes made in the <strong>Claim</strong> form that have not been accepted will be lost.</p></blockquote></td></tr></tbody></table></div></body></html>
