--- title: "Self-Service Timesheets: manager tasks" slug: "self-service-timesheets-manager-tasks" updated: 2026-06-10T11:26:20Z published: 2026-06-10T11:26:20Z canonical: "help.cintra.co.uk/self-service-timesheets-manager-tasks" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.cintra.co.uk/llms.txt > Use this file to discover all available pages before exploring further. # Self-Service Timesheets: manager tasks This article explains the managerial tasks within **Timesheet Management** of the **Cintra Self-Service Timesheet** module. For more information about **Timesheet Management**, see [Self-Service Timesheets - Manager overview](/iq/docs/self-service-timesheets-manager-overview). Sign in to **Self-Service**: Management > Timesheets ## How do I approve a claim and submit it to payroll? You must approve each **Timesheet** claim before **Payroll** submits it for payment to the employee. You can approve the following: | Name | Description | | --- | --- | | **One or more claims through the current/historical claims list** | Check the **Approved** checkbox at the "top" of the **Status** column. - This approves all the employee's claims at one time. You can then go through and uncheck any claims you do not want to approve, as you may need to speak to the employee or reject the claim outright. - Once you have approved the claim(s) by selecting the desired checkboxes, you send it to **Payroll** for payment by clicking the **Submit Timesheet** button. The claim's status in the employee's mode changes to **Pending**. > [!NOTE] > **Note:** The Submit Timesheets button is activated when there are claims that require approval in the current/historical claims list. | | **Through a single employee claim** | Open the desired unapproved claim and click the **Approve** button.The claim is sent to **Payroll** and its status in the employee's view changes to **Approved**. | ## How do I decline a claim? You can decline a claim by rejecting it. Once rejected, it cannot be resubmitted for approval by the employee or sent to **Payroll** for payment. A new claim must be created. > [!NOTE] > **Note:** If you are in a tiered approval structure, your rejection takes priority over any of your subordinates. You can reject the following: | Name | Description | | --- | --- | | **One or more claims through the current/historical claims list.** | Check the **Rejected** checkbox in the **Status** column. This rejects all the employee's claims at one time. You can then go through and uncheck any claims you do not want to approve, as you may need to speak to the employee or approve the claim outright. | | **Through a single employee claim.** | Open the desired unapproved or unrejected claim and click the **Reject** button. The claim is sent to **Payroll** for reference purposes and its status in the employee's mode changes to **Rejected**. | ## How do I create a claim on behalf of an employee? You can add a claim on behalf of an employee whilst you are in the **Timesheet Management** mode. The **Timesheet** claim is automatically approved by you when you create it. Other managers may still need to approve the claim if you have a shared post or use tiered approvals. > [!NOTE] > **Note:** As a manager, you must have the employee's implicit approval when creating the claim. ## To add a claim 1. Select the **Period** to which you wish to add the claim. 2. Select the **Employee** for whom you wish to create the claim. 3. Click the **Add Claim** button. The claim's details form appears. 4. Fill in the form where necessary. 5. Click the **Accept** button. The claim is added to the employee's current/historical claims list. ## How do I delete an employee's request? You cannot delete an employee's request. You can only reject it. ## How do I cancel an approved claim? Once you approve a claim and send it to **Payroll**, you cannot cancel it. ## How do I update an employee's claim? You can add a comment after you have approved the claim, not update an employee's claim. ## How do I assign cost codes to a claim? Depending on your timesheet configuration, you may need to assign cost codes to an employee's claim. ## How do I add a comment? You can add a comment to an employee's claim while it is being approved or rejected for payment. You can add a comment by the following methods: ### To add a comment through the comment icon 1. Select the desired claim. 2. Approve or reject the claim. The ... icon appears in the row. 3. Click the ... icon. A **Comment** box appears. 4. Enter the desired comment. 5. Click the **Accept** button. The comment is saved to the claim. 6. Re-open the claim . The comment appears in the **Comment** field. ### To add a comment through the Approve or Reject buttons 1. Open the desired submitted claim. 2. Click either the **Approve** or **Reject** buttons. The comment box appears. 3. Enter the comment. 4. Click the **Accept** button. The comment is now displayed in the **Approval** box. ## How do I sort claims while in the managerial mode? You can sort claims for a particular employee, by selecting the desired employee from the **Employee** drop- down list and filtering their current/historical claims list by **Post**, **Description** or **Status**. - **To sort by ascending order:** Click the desired heading once. - **To sort by descending order:** Click the desired heading twice. - **To return to original order:** Click the desired heading a third time. ## How do I search for a particular claim? As an employee or manager, you can narrow down your search for a particular claim by selecting the desired description from the **Post** drop-down list and the filtering the current/historical claims list by **Post,** **Description** or **Status**. - **To sort by ascending order:** Click the desired heading once. - **To sort by descending order:** Click the desired heading twice. - **To return to original order:** Click the desired heading a third time. ## Who approves the claim if several managers are involved? The system is configurable so that all managers or one manager can approve a request. All managers must approve an employee's claim. Otherwise if one manager rejects it, the claim cannot be processed and must be created again. > [!NOTE] > **Note:** If all managers need to approve the claim, the claim’s status is set to Submitted until the final approval is made. For more information, contact your Cintra Self-Service Support team.