---
title: "Download a bank file (STD18)"
slug: "download-a-bank-file-std18"
updated: 2026-06-26T12:04:08Z
published: 2026-06-26T12:04:08Z
canonical: "help.cintra.co.uk/download-a-bank-file-std18"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cintra.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# Download a bank file (STD18)

If your Bureau does not have direct file integration with a payment provider, the Bank Portal provides a straightforward way to download bank files. These files can then be easily uploaded to your payment system.

> [!WARNING]
> **Important**: Only if payment file integration with the payment provider is NOT enabled will you be able to download files.

To download the bank files:

### Method 1: Direct download from payment list

![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/image-69BRQ4HM.png)

1. **Locate the payment**: In the list of payments, identify the specific payment you wish to download.
2. **Click download**: Next to the desired payment, click on the download icon ![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/image-6SKB4A8F.png)
3. If the file's **status** is *New*, it will automatically update to "Downloaded" once you click the icon.

### Method 2: Download from Payment Details (Optional)

This method is an alternative if you prefer to view payment details before downloading, or if you're already in the details screen.

1. **Access payment details**: Click the details icon ![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/image-WV7K332R.png) located next to the payment. This will open the payment details screen.
2. **Download the file**: Within the payment details screen, locate and click Download file.