---
title: "HiBob integration: Importing one-off payments and deductions"
slug: "hibob-integration-importing-one-off-payments-and-deductions"
updated: 2026-10-22T15:30:34Z
published: 2026-10-22T15:30:34Z
canonical: "help.cintra.co.uk/hibob-integration-importing-one-off-payments-and-deductions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cintra.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# HiBob integration: Importing one-off payments and deductions

One-off payments and deductions aren't part of the nightly sync. Your HiBob user enters them in HiBob, and your payroll user imports them into payroll when they're ready.

## What gets imported

| Type | Where in HiBob | Imported if |
| --- | --- | --- |
| One-off payments | Payroll > Actual Payments | The pay date is in the current payroll period |
| One-off deductions | Payroll > Deductions | The from and to dates are both in the current payroll period, and the heading is set up as an ad hoc deduction in payroll |

The heading in HiBob must match a one-off payment or ad hoc deduction heading in payroll, either by name or by its batch import code.

Ongoing deductions are also entered on the HiBob **Deductions** tab, but they come in through the main sync, not this import. Payroll tells them apart by heading. See [HiBob integration: Fixed payments and salary](/payroll/docs/hibob-integration-fixed-payments-and-salary).

## Importing from HiBob

1. Open the payroll.
2. On the **One-off payments & deductions** card, click **Import from HiBob**.
3. If a banner shows there were errors, click its link to open the CintraHR log and see what went wrong.
4. Fix the errors in HiBob, then click **Import from HiBob** again.

![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/image-0QZQX6KT.png)

You can import as many times as you need to. Payments that have already come in won't be duplicated.

For help with errors, see [HiBob integration: Using the CintraHR log](/payroll/docs/hibob-integration-using-the-cintrahr-log).

## Entering one-off deductions

To take money from an employee, enter a positive value in HiBob. A negative value pays the money to the employee instead.

## Correcting a payment from a past period

The import only brings in payments dated in the current period, so you can't edit or delete a past payment in HiBob. Instead, enter the difference as a new payment, with a pay date in the current period:

- To increase a past payment, enter a positive amount.
- To reduce or reverse a past payment, enter a negative amount.

## Unit × rate payments

Some payment headings in payroll are calculated as units × rate rather than a fixed amount, for example additional hours, or holiday owed to a leaver. HiBob can't see how a heading is set up in payroll, so check which of your headings are unit × rate before you enter any data.

To import these payments, your HiBob admin must first create the **Units** field, and the **Rate** field if you need it. See [HiBob integration: Required fields in HiBob](/payroll/docs/hibob-integration-required-fields-in-hibob).

When you enter a unit × rate payment in HiBob:

1. Enter **0** in the **Amount** field. HiBob doesn't let you leave it blank.
2. Enter the number of units in the **Units** field.
3. Enter a rate in the **Rate** field only if it shouldn't come from payroll.

### What happens when you import

| If | Then |
| --- | --- |
| The Amount isn't exactly 0 on a unit × rate heading | The payment isn't imported, and this error appears in the CintraHR log: *An amount cannot be entered for a payment [heading name] calculated as unit x rate. Zero out the amount in 3rd party system.* Change the Amount to 0 in HiBob and import again. |
| Units or a rate are entered on a fixed-amount heading | The payment isn't imported, and this error appears in the CintraHR log: *Units and rate cannot be entered for a payment [heading name] calculated as a monetary amount. Remove them in 3rd party system.* Remove the units and rate in HiBob and import again. |
| The Amount is 0 and there are no units | There's nothing to pay, so the record is skipped. No error appears. |
| The Rate is blank and the heading has a rate in payroll | The payroll rate is used. |
| A Rate is entered in HiBob | The HiBob rate is used, even if the heading has a rate in payroll. No warning appears. |
| The Rate is blank and the heading has no rate in payroll | The payment can't be calculated, so it isn't imported and this error appears in the CintraHR log: *A rate is required for this payment [heading name] in the 3rd party system. Update it and import again.* Add a rate in HiBob and import again. |

A rate entered in HiBob by mistake still overrides the payroll rate, without any warning. If the rate should always come from payroll, leave the **Rate** field blank.

To correct or reverse a unit × rate payment from a past period, enter a negative number of units with a pay date in the current period, and leave the Amount at 0.

## Payments you can't import

Employee In Post Payment and Spine Point Addition payments are linked to a specific post, which HiBob doesn't hold. Add these payments manually in payroll.