---
title: "Payment statuses"
slug: "payment-statuses"
updated: 2026-06-26T08:41:03Z
published: 2026-06-26T08:41:03Z
canonical: "help.cintra.co.uk/payment-statuses"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cintra.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# Payment statuses

Within the Bureau Payments screen, each payment has one of the following statuses:

| **Status** | **Definition** |
| --- | --- |
| ![](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/204010228496/original/uIxfX3HDocFCJCqcU5beuy7fy2TNO8rVAw.png?1753802180) | Payment has not been authorised by the Client. |
| ![](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/204010228881/original/dwrm8rVLMy2hPeOMsHa4hbhZB6epBPO-Kg.png?1753802453) | Payment has been authorised by the Client and is ready to be submitted via BACS. |
| ![](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/204010228925/original/Ta8OxyeO0H1ZBBZcyOp2pZtIeV5O-cfx6g.png?1753802491) | The file has been downloaded to your local system (available to bureaus that download their files before submission to their BACS platform). |
| ![](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/204010228950/original/JwFw6EZk_l1PNM1INYAgXX-k-3dDIgoowA.png?1753802497) | The file has been transmitted to your payment provider (available to bureaus that transmit the files directly to the BACS platform). |
| ![](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/204010229198/original/JBaWCWKptWpaivFFLdhdgiluF_oTEXDA9A.png?1753802687) | The file has been marked as submitted in the bank portal once processing is completed. |
| ![](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/204010229196/original/A3S7F4H_tTS5HYpyZKflVfcqwaR7sCTKsQ.png?1753802679) | Payment has been dismissed. |
| ![](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/204010229184/original/KB7hNdaCL__dKkjZiIbtAStwFuedYzxj4w.png?1753802671) | Payment has been cancelled via the bank portal. |
| ![](https://cdn.document360.io/fc2cda72-4645-4b36-96bf-60439ec11f11/Images/Documentation/image-YV8XEFDR.png) | The payment is excluded from BACS on the bank file. Only "new" or "not authorised" payments can be marked as "paid by employer". |