---
title: "What is the Bank Portal?"
slug: "what-is-the-bank-portal"
updated: 2026-06-25T14:06:13Z
published: 2026-06-25T14:06:13Z
canonical: "help.cintra.co.uk/what-is-the-bank-portal"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cintra.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# What is the Bank Portal?

The Bank Portal is a secure online platform designed to streamline the management of BACS (Bank Automated Clearing System) payments related to your customers payroll(s). It provides a centralised location for viewing, downloading, and tracking payment files.

### Who can access the Bank Portal?

Access to the Bank Portal is typically granted to:

- Bureau Managers who oversee their bureau and the Bank Portal
- BACS Scheduling users who have access to all payments in the Bank Portal.

For more information on these roles, see [Bureau user management & impersonation](/payroll/docs/bureau-user-management).

Key features of the Bank Portal:

- **View and download payment files**: Easily view and download STD18 payment files.
- **Track payment status**: Monitor the progress of your payments from authorisation to submission.
- **Cancel payments**: In certain circumstances, cancel payments before they are processed.

> [!NOTE]
> **Note**: The specific features and functionalities available to you may vary based on your role and the configuration of your bureau.

**See also**: [Cintra iQ impact on Bank Portal](/payroll/docs/cintra-iq-impact-on-bank-portal).