How Do I Recover My Self-Service Password or Username?

How Do I Recover My Self-Service Password or Username?

You can log in to Self-Service using your password that is held in the Cintra iQ database or your Windows password that you use to log in to your PC (Active Directory Authentication).
If the system is set use your  Windows password, then you cannot change the password through Self-Service. For more information about Active Directory Authentication, contact your System Administrator.
If you subsequently forget your password, you can recover it through the Login page using the Forgotten Security Information? link. 

To recover your password or username

  1. Click the Forgotten Security Information? link on the Login page. The following message appears: Click the buttons below if you have forgotten you username or password. You will be asked for your Password Recovery information and once this is supplied correctly your username or password will be emailed to you. 
  2.  Follow the directions and click either the Username Recovery button or the Password Recovery button.
    1. Username Recovery
      1. Enter your email address and Date of Birth.
      2. Click the Confirm button.  A message appears explaining that an email was sent to you, which contains instructions and details of your username.
    2. Password Recovery
      1. Enter your email address and Date of Birth.
      2. Click the Confirm button. A message appears explaining that the email was sent to you, which contains instructions and details of your username.
      3. Click the OK button.
      4. Read the email and follow the instructions.

Before first login registration

The recovery can also be used before first login registration, so if you cannot access your welcome email and temporary password, you can still go to Self-Service, click the Forgotten Security Information? link on the Login page and then Password Recovery. You will be sent an email with a reset password link. The email will also contain the username, so you should have everything you need to get logged in. 

To change your password

You can change your password by navigating to the Settings menu once you have logged in to Self-Service  and then selecting Change Password. Enter the  information and then click the Apply  button. Your  password is changed.

    • Related Articles

    • How Do I Reset an Expired Password in Self-Service?

      You can log in to Self-Service using your password that  is held in the Cintra iQ database or your Windows password that you use to log in to your PC (Active Directory Authentication). If the system is set use your Windows  password, then you cannot ...
    • Self-Service Login Questions

      From time-to-time you may have problems within Self-Service.  This article contains answers to frequently asked questions about problems with logging into Self-Service, date-of-birth, etc. Why can't I connect to the Self-Service site? You may not be ...
    • How Do I Create Self-Service Users?

      As the user administrator, you can create Self-Service accounts and send Self-Service users emails which contain their usernames and password. When a user first logs into Self-Service with the emailed password, they are prompted to change their ...
    • How Do I View My Payslips in Self-Service?

      Your Self-Service should be set up to automatically display your payslips. To view your payslips Log into Self-Service. Click the Payslip Menu option. A list of Payslips appear under the menu, starting with the most recent. Double-click the desired ...
    • How Do I View Letters in Self-Service?

      From within Cintra iQ, Letters allow you to provide employees with standard documents such as contracts of employment and welcome letters, as well as providing outside bodies with pre set information such as contract letters. Cintra iQ allows you to ...