How Do I Recover My Self-Service Password or Username?

How Do I Recover My Self-Service Password or Username?

You can log in to  Self-Service using your password that  is held in the Cintra iQ database or your Windows password that you use to log in to your PC (Active Directory Authentication).
If the system is set use your  Windows  password, then you cannot change the password through Self-Service. For more information about Active Directory Authentication, contact your System Administrator.
After you have logged into Self-Service for the very first time, you are prompted to set up your security questions. Now, if you subsequently forget your password, you can recover it through the Login page using the Forgotten Security Information? link. 

To recover your password or username

  1. Click the Forgotten Security Information? link on the Login page. The following message appears: Click the buttons below if you have forgotten you username or password. You will be asked for your Password Recovery information and once this is supplied correctly your username or password will be emailed to you. 
  2.  Follow the directions and click either the Username Recovery button or the Password Recovery button.
    1. Username Recovery
      1. Enter your email address and Date of Birth.
      2. Click the Confirm button. Your security questions appear in no particular order.
      3. Continue to answer the questions.
      4. Click the Confirm button. A message appears explaining that an email was sent to you which contains instructions and details of your username.
    2. Password Recovery
      1. Enter your username.
      2. Click the Confirm button. Your questions appear in no particular order.
      3. Answer the questions.
      4. Click the Confirm button. A message appears explaining that the email was sent to you which contains instructions and details of your username.
      5. Click the OK button.
      6. Read the email and follow the instructions.

To change your password

You can change your password by navigating to the  Settings menu once you have logged in to Self-Service  and then selecting Change Password. Enter the  information and then click the  Apply  button. Your  password is changed.

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