How Do I Upgrade the Cintra iQ System?

How Do I Upgrade the Cintra iQ System?

The IQ_ Upgrade_X.X.X.X(SSYY.Y).exe is used to upgrade the Cintra iQ System.

What do I want to do?

You can perform the following:
  1. Upgrade Cintra iQ System: Use this option if you wish to start a full system upgrade, including a database upgrade. For more information, see How Do I Upgrade the Cintra iQ Database?
  2. Upgrade Cintra iQ Client PC: Use this option if a system upgrade has been completed and you wish to upgrade individual client PCs. For more information, see How Do I Upgrade a Client PC?
  3. Upgrade Self-Service Website: Use this option if a system upgrade has been completed and you wish to upgrade the Self-Service website. For more information, see How Do I Upgrade Self-Service?

What makes up the Cintra iQ system?

The Cintra iQ System comprises the database, one or more client PCs (in a terminal server environment, this might be a single client PC) and if used, a Self-Service website installed on a web server.

What is the upgrade process?

In order to upgrade the Cintra iQ System, the installer must be run on a PC where Cintra iQ is installed. This upgrades the Cintra iQ version installer on that PC and that will allow you to connect to and upgrade the database. Once the database has been upgraded, all other client PC(s) can be upgraded and the Self-Service website can be upgraded.

It is best practice to have performed a database backup before you begin the upgrade. When you perform the upgrade, this process will verify that there are no logged in users and allow you to take a back up at this point.

In what order should the Cintra iQ system be upgraded?

You must upgrade the Database and then you can update the client PC(s) and/or Self-Service website simultaneously, if applicable.
While the database is being upgraded, the Self-Service site will be placed under maintenance, the users will not be able to connect. Therefore, before you begin, you should arrange downtime because during the database upgrade, Cintra iQ users and Self-Service user will not be able to connect and use the system.

Download

Prior to upgrading your Self-Service environment  .Net Framework 4.8 MUST be  installed.

You can download the latest Cintra iQ System upgrade installer.



    • Related Articles

    • How Do I Upgrade the Cintra iQ Database?

      Before proceeding, please ensure all users are logged out of Cintra IQ. How do I identify who is logged into Cintra IQ? You can identify what users are logged into Cintra IQ by logging in as a System Administrator or User Administrator. From the main ...
    • How Do I Upgrade a Client PC?

      Once you have already updated the central database by performing a system upgrade, you now have to upgrade your Cintra iQ client personal computer(s). Run the IQ_Upgrade_X.X.X.X(SSYY.Y).exe as the administrator on the client PC. The iQ System Upgrade ...
    • How Do I Upgrade Self-Service?

      Once you have already updated the central database by performing a system upgrade, you can upgrade your Self-Service application. Run the IQ_Upgrade_X.X.X.X(SSYY.Y).exe as the administrator on the Self-Service web server. The iQ System Upgrade Wizard ...
    • What is Security within Cintra iQ?

      Within Cintra iQ, you can create individual security definitions, group them together and then attach them to a security profile which in turn can be applied to a user. Each security profile can contain one or more security definitions specific to ...
    • How Do I Set a Password within Cintra iQ?

      If required, as a System Administrator, you can enforce the password strength policy within Cintra iQ. You can perform the following: Enforce a password strength check within Cintra iQ. Understand the password strength check rules. Set a user's ...