Self-Service Login Questions
From time-to-time you may have problems within Self-Service. This article contains answers to frequently asked questions about problems with logging into Self-Service, date-of-birth, etc.
Why can't I connect to the Self-Service site?
You may not be using the correct link. Have you checked the Self-Service link to see that you are trying to connect to the correct Self-Service site?
Where is my Self-Service account details email?
You may think that you have not received the email that contains the details of your Self-Service Account. This could be that given your email setup, it was directed to your Junk Email or Spam folders. Check to see if your Self-Service email has landed in there.
Why does my password not work?
Sometimes, a space or 0 can accidentally be added to the front of the password or at the end when you type or copy it into the Password field of the Self-Service login page. Tip: Copy and paste the password into Notepad and then copy it from there before pasting it into the Self-Service login page. This removes any formatting issues.
Why is Self-Service not accepting my date of birth when I first attempt to log in?
When you log into Self-Service for the very first time, as an extra security measure you are asked to enter your Date of Birth (DOB). If Self-Service doesn't accept your DOB, check with your HR Payroll department to ensure that your DOB is correct. Upon Self-Service setup, it may have been entered incorrectly.
What if I cannot access my welcome email and temporary password?
Password recovery can also be used before first login registration, so if you cannot access your welcome email and temporary password, you can still go to Self-Service, click the Forgotten Security Information? link on the Login page and then Password Recovery. You will be sent an email with a reset password link. The email will also contain the username, so you will have everything you need to get logged in.
How Do I Create Self-Service Users?
As the user administrator, you can create Self-Service accounts and send Self-Service users emails which contain their usernames and password. When a user first logs into Self-Service with the emailed password, they are prompted to change their ...
Self-Service Forms - Check List
In order to view Return to Work Declaration forms and Training Event Feedback forms within Self-Service, you must first set up the forms within Cintra iQ. Each form should contain questions for the Self-Service user to answer. For more information ...
How Do I Recover My Self-Service Password or Username?
You can log in to Self-Service using your password that is held in the Cintra iQ database or your Windows password that you use to log in to your PC (Active Directory Authentication). If the system is set use your Windows password, then you cannot ...
What is the Self-Service Form?
In order to view Return to Work Declaration forms and Training Event Feedback forms within Self-Service, you must first set up the forms within Cintra iQ. Each form should contain questions for the Self-Service user to answer. You must have System ...
Self-Service Non Login Questions
From time-to-time you may have problems within Self-Service. This article contains answers to frequently asked questions about problems other than logging into Self-Service. For more infrmation about troubleshooting Self-Service login problems, see ...