A common occurrence with payroll is when a colleague deletes something by mistake (e.g. a post or sickness), re-enters it correctly, but the correction(s) remain. This is because data that's already in a fixed point in time doesn't automatically re-adjust just because surrounding data was corrected.
At a glance…
The record causing the correction may already be "fixed" on the surface, but until it's actually removed and re-entered, the correction can persist.
In more detail…
Identify the record type most likely to cause this. Sickness, maternity/paternity, and shared parental leave are the most common examples.
Check whether a date was changed on an existing calendar entry rather than a record being deleted and re-added. This rarely triggers a full recalculation.
As a fix, try deleting the specific record (e.g. sickness) and re-adding it fresh, rather than just editing dates.
If this doesn't resolve the problem, contact Support.
FAQs
Why would re-entering the correct data not clear the correction?
The original record is still anchored at a point in time. Editing dates around it doesn't force a full recalculation the same way that deleting and re-adding does.
Which record types are most prone to this?
Sickness, maternity, paternity, and shared parental leave.