Why have I run out of licences?
You might notice that when adding a new starter, it says you don't have any licenses left.
Employees in Joining, Active and Former status all use a licence. You can check your usage by going to Licensing > Usage.
Archived employees do not use a license, so you may wish to archive a former employee. You can do this by going to Organisation > Employees > Former.
You can purchase more licenses from the Licensing page.
Will Cintra People HR auto-renew when my licence expires?
Cintra People HR products do not auto renew on license expiry. Any renewals must be initiated by a user with the Admin role from the licensing page in the side menu.
Admins will receive a reminder when the renewal date is approaching.
The expiry date and other licensing information can also be viewed on this same page which is at the bottom of the navigation module.
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How do I get my invoice for my purchase?
When a successful payment has been made, an VAT (sales tax) invoice is automatically sent by email to the user making payment.
If you are not the person who made the payment, but you are an admin, you will be able to find the invoice on your account in Cintra People HR. Go to Licensing > Company Profile.
At the bottom of the page, click View/Download Invoices. Invoices from the last 12 months will show in the table.
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