Title should be an Imperative verb — e.g. “Submit payroll”, “Change your password”
Product: e.g. Cintra People Payroll (use a condition to hide this line for the single-product help)
Roles: Add user roles, e.g. HR administrator, payroll administrator.
Introduction: (you don’t need a heading as it’s obvious what it is): Provide a short 1–2 sentence summary of what this feature does. Add a follow‑up paragraph if additional context is needed.
How it works
(Only include this section if conceptual understanding helps the user.)
Explain the purpose, logic, or underlying behaviour of the feature.
Steps
Use numbered lists when the user must perform a sequence.
Do this next.
Use bullets to give general information
Sub-steps
You might need to break down the steps into smaller sections
Troubleshooting / FAQs
Use this for common issues, errors, or questions.
(Create each FAQ as a reusable snippet in Doc360.)