Common questions relating to adding users, and assigning them permissions and actions. For FAQs relating to employees, see Employees and teams.
How do I re-send a welcome email?
The welcome email includes details of how to log into the system. If you need to re-send this email to employees:
Go to Organization > Employees.
Select the employee, you wish to re-send the welcome email to.
Click Options > Resend Welcome Email.
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How do I prevent an employee from accessing the system?
Login can be disabled for employees so to remove their access to the system. This is useful for when the system is being configured before it is rolled out.
To disable the login for an employee:
From the main menu, select Roles & Access > Login & Access.
Uncheck the self service ticks
Save your changes.
You may choose to archive the user's data at a later stage when you no longer need to report on their data as this will free up a license to be allocated to another user.
Why do I get "Email not available" when I try to register a new user?
There are a number of possible reasons why this message may be displayed.
The most probably cause is that the email address has already been registered in the system (perhaps associated with an organization other than your own) and the email address is therefore not available to be registered again. This can happen, for example, where a contractor is added for leave tracking purposes to their assigned organization but not removed again when the assignment is complete. A unique email address can only belong to one installation of Appogee HR at a time.
Another possibility is if you try to add a user to the system who has an email address with a different domain from the one set up. You'll need to add this domain to your verified domains list in order for the email address to be valid, for more information on verified domains, please use this article: Verified Domains.
If you search the Employee list under Organization for the user's email address and you cannot find the user they will either need to be registered using a different email address or unregistered from any conflicting organization. If necessary you can send the email address of the user to Appogee HR support and we should be able to assist in tracking down the conflict.
Why can't some employees see or complete actions that I've assigned to them?
If an employee can't see certain actions such as company acknowledgement requests or employee assessment requests, then the relevant module probably hasn't been switched on for them to access.
To check modular access, go to Roles & Access > Login & Access > Find the employee's name, then tick the required modules.
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