General problems and errors

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If you’re having problem logging in, try this FAQ page.

Why can’t I see / do something I can see in the help?

There are two probable reasons for this.

  1. You are using a version of Cintra People HR where this feature is not available. See

  2. You do not have the correct user type / user permissions. For example, standard employees have very limited functionality within the system. For more information, speak to your HR manager or administrator.

Why am I getting a 403 message?

When you click a link, the following error occurs:

"403: Forbidden. You do not have access to the requested resource."

If you do not have permission to view a request, you will receive this message. Speak to your HR manager/administrator about gaining access.

Remember:

  • You will need the HR Manager role to undertake HR Management tasks generally found under the Org Admin tab.

  • You will need the Administrator role to undertake all system configuration tasks found under the Configuration tab.

How do I get in touch with you?