If one of your Cintra People users no longer has access to the mobile phone they use to access the system, you will need to reset their authentication.
To do this:
Select the Payroll tab.
In the side menu under Settings, select Manage users.
Select the appropriate tab, depending on whether they are an HR or a Payroll user (some users can be in both tabs).
Select the user’s name.
Under Authentication preferences, you will see either Authenticator App, or the user’s mobile number.
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To reset, select Click here to reset the authentication setup.
Once you have read the warning, turn on the I have verified… toggle.
Click Save.
The next time the user signs in, they will be asked to set up MFA again.