This article explains how to access and sign in to Cintra People for the first time, including how to set up your account and configure multi-factor authentication (MFA). For security, you'll need to verify your identity using either an authenticator app or SMS codes when logging in. Once you've verified your identity, you can use a passcode for future logins. You can access the login screen from https://cintra.cloud.
Receiving your login details
Once an account has been set up for you in Cintra People, you will receive an email inviting you to claim your account.
Click to expand
The Login button contains a unique URL that will let you log into Cintra People for the first time.
Register and log in for the first time
Click to expand Password screen |
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For Employee Hub users
Click to expand Register Account screen |
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Authentication preferences
To log in for the first time (or if your administrator resets your authentication), you will need to receive a code to your mobile phone from Cintra People. You can receive this code either:
Through an authentication app or;
Via SMS message.
Set up MFA using an authentication app
Authentication apps such as Google Authenticator or Microsoft Authenticator, are the easiest and quickest way to log into Cintra People. They are more secure and don't require a signal to receive a code.
If you already have an authentication app on your phone, follow the steps below. If you don't yet have an authentication app, you can download one for free from the Google Play or Apple App Store. Once you've installed the app:
Open the authenticator app on your phone.
Microsoft Authenticator: tap + at the top-right of the screen, then on the Add account screen, select "Other".
Google Authenticator: tap the option to add a new account via QR code.
In the Authenticator App tab, scan the barcode with your phone.
If you are unable to scan the QR code with your camera, see Setting up ... WITHOUT a camera below.
In Cintra People, click Continue to add the code.
Enter the six-digit code from the app, then click Verify Code. Your mobile phone is now connected to your Cintra People account and you will be logged into Cintra People.
Setting up MFA using an authentication app WITHOUT a camera
Remember
If are you using your mobile phone to register, you will not be able to use its camera to scan the QR code and will need to set up authentication manually instead.
To do this:
Open the authenticator app on your phone.
Microsoft Authenticator: tap + at the top-right of the screen, then on the Add Account screen, select "Other", then tap Enter code manually.
Google Authenticator: tap + at the bottom-right of the screen, then Enter a set up key.
Switch to Cintra People and expand the Set up manually section.
Copy the Account name by clicking the copy icon -
Switch to your authenticator app and paste the account name into the Code name / Account name field.
Switch to Cintra People and copy the Secret shared key.
Switch to your authenticator app and paste the shared key into the Your key / Secret key field.
Click Add / Finish. Your authenticator app will now start displaying a six-digit code which will change around every 30 seconds.
Remember / copy the latest code, switch to Cintra People, tap Continue to add the code, enter / paste the six-digit code, then tap Verify Code.
Your mobile phone is now connected to your Cintra People account and you will be logged into Cintra People.
Set up login using SMS
Recommendation
We recommend you log in using an authentication app (see above), as it's quicker, more reliable and secure. The ability to authenticate via SMS will soon be withdrawn.
If you don't have a smart phone or you can't install an authenticator app, you will need to receive and enter a code via SMS message. To do this:
Click the SMS tab.
Enter your mobile number.
Click Register. You will be prompted for an SMS code next time you log into Cintra People.
Future sign-ins
For future logins, after you have entered your email and password and depending on how you set up your authentication, you will be asked to either:
Enter the six-digit Cintra People code from your authenticator app or;
Enter the six-digit code that has just been sent to you via SMS.
Passkeys
You may be asked if you want to set up a passkey, which can avoid the need to enter a code each time you log in. If you are prompted to set up a passkey and want to know more, seeSetting up and using passkeys - XX.
Switch between authenticator app and SMS authentication
See XX
Sign out
It is good practice to always sign out of Cintra People when you have finished using it. To do this, click your name at the top-right of the screen, then click Sign Out.